Basic problem analysis steps using the Nadler Tushman Congruence Model for Diagnosing Organizational Behavior:
- Identify symptoms
- Specify inputs
- Identify outputs
- Identify problems
- Describe components of the organization
- Assess congruence
- Generate and identify causes
- Identify action steps
- Identify symptoms: List data indicating possible existence of problems.
- Specify inputs: Identify the system. Determine nature of environment, resources, and history. Identify critical aspects of strategy.
- Identify outputs: Identify data that define the nature of outputs at various levels (individual, group/unit, organizational). This should include desired outputs (from strategy), and actual outputs being obtained.
- Identify problems: Identify areas where there are significant and meaningful differences between desired and actual outputs. To the extent possible, identify penalties; that is, specific costs (actual and opportunity costs) associated with each problem.
- Describe components of the organization: Describe basic nature of each of the four components with emphasis on their critical features.
- Assess congruence: Conduct analysis to determine relative congruence among components (draw on submodels as needed)
- Generate and identify causes: Analyze to associate fit with specific problems.
- Identify action steps: Indicate the possible actions to deal with problem causes.
Based on: A Model for Diagnosing Organizational Behavior, Nadler, Tushman | Stormbal Consulting | Classic Models Review | Diederik Zunneberg | #160005 c01