Diederik Zunneberg Diederik Zunneberg

Using the Nadler Tushman Congruence Model

Using the Nadler Tushman Congruence model: Basic Problem Analysis Steps - 240911

Basic problem analysis steps using the Nadler Tushman Congruence Model for Diagnosing Organisational Behaviour:

  1. Identify symptoms

  2. Specify inputs

  3. Identify outputs

  4. Identify problems

  5. Describe components of the organisation

  6. Assess congruence

  7. Generate and identify causes

  8. Identify action steps

 

 

Explanation:

  1. Identify symptoms: List data indicating possible existence of problems.

  2. Specify inputs: Identify the system. Determine nature of environment, resources, and history. Identify critical aspects of strategy.

  3. Identify outputs: Identify data that define the nature of outputs at various levels (individual, group/unit, organisational). This should include desired outputs (from strategy), and actual outputs being obtained.

  4. Identify problems: Identify areas where there are significant and meaningful differences between desired and actual outputs. To the extent possible, identify penalties; that is, specific costs (actual and opportunity costs) associated with each problem.

  5. Describe components of the organisation: Describe basic nature of each of the four components with emphasis on their critical features.

  6. Assess congruence: Conduct analysis to determine relative congruence among components (draw on submodels as needed)

  7. Generate and identify causes: Analyse to associate fit with specific problems.

  8. Identify action steps: Indicate the possible actions to deal with problem causes.

References

  • Nadler, D. A., & Tushman, M. L. (1980). A model for diagnosing organizational behavior. Organizational Dynamics, 9(2), 35–51.

  • Nadler, D. A., & Tushman, M. L. (1989). Organizational frame bending: Principles for managing reorientation. Academy of Management Perspectives, 3(3), 194–204.

  • Burke, W. W. (1992). Organization development: A process of learning and changing (2nd ed.). Addison-Wesley. 

Based on: A Model for Diagnosing Organisational Behaviour, Nadler, Tushman | Stormbal Consulting | Classic Models Review | Diederik Zunneberg | #160005 c02 - 240911

 

Read More